Communications

The Patient Communications section stores all communication sent to the patient, including: Emails, SMS messages, Letters

DentalPlus also includes a built-in SMS service, allowing text messages to be sent directly to patients.

How to send an email…

1. Open Patient Record > Communications
2. Click “New Email”
3. Choose a document template to send in the “Choose template” drop-down
4. or enter/copy/paste a message in the editor. 
5. You can add attachments if needed. Files can be attached directly or replaced with download links for easier access and sharing.
6. Select a signature for email.
7. Click “Send”

tip

Choose the right communication channel:  Emails -  Good for detailed messages like pre-appointment instructions or invitations. Sending emails is unlimited and free of charge.

How to send an SMS…

1. Open Patient Record > Communications
2. Click “New SMS”
3. Choose a document template to send in the “Choose template” drop-down
4. or enter/copy/paste a message in the editor. 
5. Click “Send”

tip

Each text message is limited to 160 characters (including letters, numbers, punctuation, and spaces). Messages longer than this will use more than one credit. Each text message is limited to 160 characters (including letters, numbers, punctuation, and spaces). Messages longer than this will use more than one credit.

How to print a Letter

1. Open Patient Record > Communications
2. Click “New Letter”.
3. Create a letter  or use a template from the templates menu
4. Edit the document if required.
5. Click ‘Print& Save’ to print it or save

Once printed, the document is automatically saved in the Patient Record. Saving the edited version will not affect the original template.

How to view Sent Communications

1. Open Patient Record > Communications
2. All sent communications will be displayed in the list on the left side.
3. Click on any document to view the content
4. Filter them by type or date